We hope that you will be satisfied with the service that we provide, but we recognise that there may be occasions where you will not be satisfied with the way in which the matter has been dealt with. The procedures below are step-by-step guides to raising your concerns with us.
General Insolvency Services
All of our correspondence states the Recognised Professional Body (RPB) which governs the Insolvency Practitioners with responsibility for the matter. You are able to complain to that RPB at any time through the Insolvency Complaints Gateway which is accessed through the Insolvency Services' website:
https://www.gov.uk/complain-about-insolvency-practitioner
We would hope that before taking your complaint to the Insolvency Practitioner’s RPB that you would allow us to try to resolve the complaint. We have set out below our complaints procedure.
Step 1
In the first instance please address your complaint in writing to the Insolvency Practitioners appointed on the matter. We will acknowledge receipt of your complaint in writing.
We endeavour to respond in writing to all complaints within period of 21 days of receipt. This period of time allows for an investigation of the matters that have been raised.
Following receipt of our response if you do not consider that your complaint has been dealt with adequately or fully, or where you do not wish to complain to the Insolvency Practitioners please follow step 2.
Step 2
Please write to our Complaints Officer at Borehamwood Enterprise Centre, 9 Brickfield Cottages, Theobald Street, Borehamwood WD6 4SD. We will acknowledge receipt of your complaint in writing.
We endeavour to respond in writing to all complaints within a period of 28 days of receipt. This period of time allows for a further investigation of the matters that have been raised.
Updated: April 2024